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Procurement & Supply Chain

Head of Global Customer Care

Competitive Salary
Zürich
Permanent
 
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Ben Betts

Senior Consultant

Job Description

I have partnered with a global FMCG organisation dedicated to the wellbeing of its customers in its search for a Head of Global Customer Care.

Focusing on both short and long-term health benefits, our client has an innovative portfolio focused on delivering quality products to consumers.

As Head of Global Customer Care, you’ll be responsible for integrating multiple business units through end-to-end strategic planning and long-term business plans. You'll also own the E-Commerce strategy and manage the global Order-to-Cash process.

This role is based in Zurich, Switzerland.

Your Main Responsibilities as the Head of Global Customer Care include:
  • Define the global standardized process, people capabilities and technology requirements for Order Management while partnering with multiple global regions
  • Manage E-Commerce strategy and standards for operations in line with and supporting the commercial strategy including the entire Order-to-Cash process
  • Manage and develop the capability of customer service and order management processes, and build relationships with key stakeholders
  • Identify, strategize, design, influence and support regions on transformation projects to meet desired objectives across the order management business unit
  • Provide subject matter expertise and training on Order Management matters

Candidate Requirements:
  • Previously implemented/managed Order-to-Cash process within a global organization
  • 8+ years of experience in customer-related operations
  • Strong analytic and strategy design skills, with the ability to interpret complex data
  • Managed E-Commerce strategy and standards in line with supporting the E-Commerce Commercial strategy

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.