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JOB LISTING
IT

IT Service Manager

€50,000-60,000 + bonus
Spain
Permanent
Posted 2 weeks ago
Job ID: 8764
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Mike Baldwin

Director

Job Description

EMEA Recruitment is currently working with a leading organisation that is growing its IT function. Our client is committed to delivering exceptional IT services and solutions to support business objectives and enhance user experiences. As part of the growth, we are seeking a skilled and motivated IT Service Manager to join the team in Madrid.

As an IT Service Manager, you will play a pivotal role in overseeing and improving IT service delivery processes. You will manage IT assets, IT Service Configuration Management, ensure adherence to ITIL 4 practices, and leverage tools like JIRA to optimise workflows and resolve issues efficiently.

Your expertise will drive continuous improvement, ensuring that our IT services align with business needs and deliver exceptional value.

Key Responsibilities:
  • Lead the management and optimisation of IT service delivery in line with ITIL 4 best practices
  • Oversee IT asset management processes, ensuring accurate inventory, lifecycle tracking, and compliance
  • Utilise JIRA to manage and streamline workflows, including incident, problem, and change management processes
  • Collaborate with cross-functional teams to ensure effective communication and alignment of IT services with business objectives
  • Develop and monitor KPIs and SLAs, ensuring consistent performance and identifying areas for improvement
  • Provide leadership and guidance to the IT service team, fostering a culture of excellence and innovation
  • Drive continuous improvement initiatives to enhance service quality and efficiency
 
Candidate Requirements:
  • Proven experience as an IT Service Manager or in a similar role
  • Strong knowledge and application of ITIL 4 framework and principles
  • Experience with IT asset management, including tools and processes
  • Proficiency in JIRA for managing IT workflows and tracking issues

EMEA Recruitment is committed to Equity, Diversity, and Inclusion. We act as a neutral third party in the recruitment process, basing searches on skills and experience, and do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.

Our client values diversity and encourages applications from all backgrounds to ensure an inclusive and equitable recruitment process.