Operations Controller New

Job Description

EMEA Recruitment is supporting an international luxury goods business looking to add an Operations Controller to their team based in Amsterdam.

This is an exciting opportunity to join a growing company with expansion plans throughout Europe. 

• Order-to-cash process: Optimize and automate the O2C process, including customer setups, sales order management, issue resolution, and training

• Replenishment & analysis: Develop CRM and POS integrations, process resale data, initiate replenishment orders, and provide actionable insights

• Customer service: Lead and support the Customer Service team, ensuring quality, resolving complaints, and coordinating operational tasks
• Service development: Analyze and improve processes, monitor service quality, and implement measures to enhance business efficiency and performance

Experience and skills:

• Education: HBO-level education with fluency in Dutch and English - German is advantageous

• Skills: Strong communication, analytical, problem-solving, and project management capabilities, with a focus on service excellence

• Personal qualities: Proactive, enthusiastic, commercially driven, flexible, and a team-oriented self-starter

EMEA Recruitment is committed to promoting Equity, Diversity, and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.