What was it that tempted you to work and live in Switzerland?

The decision was career driven, as have been all of my moves.  Nissan had just moved its’ European Headquarters from Paris to just outside Geneva in Rolle. At the time I was the CFO for the Nordic Regional Hub based in Helsinki and had been there for 3 years. I had achieved what I wanted to, everything was running smoothly and I felt that career-wise I needed to get back into headquarters, where the career opportunities were. I was offered a role that was attractive and so took it……also Geneva is a very nice place to live and bring up a family. We had enjoyed the outdoor lifestyle living in Helsinki and so moved to a similar lifestyle in Geneva, but with better weather!

What similarities & differences have you seen between living in Netherlands & Switzerland? And in working?

In the Netherlands I lived in Amsterdam, so it was very much a city lifestyle. In Geneva, you travel not too far out of the centre and you are in the countryside, with mountains, woods and the lake close by. Netherlands is densely populated and Switzerland less so; you can really feel a difference there, it’s just not as crowded. In Amsterdam, you have everything on your doorstep, the city is open 24 hours a day, full of energy, vibrancy and an easygoing spirt. In Geneva the pace of the city is much slower and much more conservative. The Swiss have lots of rules about everything from washing your car on a Sunday, how high your hedge has to be (minimum and maximum height!) and what time in the evening you are allowed to flush a toilet! In Amsterdam people are very open and they don’t like rules and regulations; try and tell a Dutch person when they can flush their toilet at night…….it just wouldn’t work.

Workwise the countries have a lot of similarities – both with very outward looking and international environments, a mix of nationalities in the cities, large organisations headquartered there and a large expat community in both. Also, both the Netherlands and Switzerland appreciate a healthy work / life balance. Thus workwise I would say they are very similar.

After a strong performance in 2017, we notice that IATA have forecast 4.5% FTK (a measure of worldwide aviation freight business) growth in 2018 – what do you think are the contributory factors to this growth?

2017 saw growth of 9% in demand (which was exceptional in the industry) and only 3% in capacity – so demand growth was outstripping capacity growth. The outlook for air freight in 2018 is optimistic, but cautious. The two main positive drivers are the strength in international e-commerce, with companies such as Amazon, eBay and Alibaba continuing to go from strength to strength, and the increase in transport of time-and-temperature-sensitive goods (e.g. flowers and pharmaceuticals). 

However, overall the pace of growth is expected to slow, from the exceptional 9.0% of 2017, due to tariff introductions and uncertainty in the geopolitical and global economic environment. Despite this, we still expect a very healthy 4.5% expansion of demand in 2018.

What is the culture of the business?

That’s a good question, which is quite difficult to answer. There is not one overruling culture in IATA, so I would say it’s mixed. Coming from automotive industry, which is very commercial with lots of competition and rooted in a strong engineering and production capability; it was all about delivering, delivering to budget, delivering a new product, delivering a new marketing plan - very much action-orientated with clear targets so consequently they attracted employees who could thrive in that environment. Consequently, the culture was driven by action and meeting targets.

IATA, on the other-hand, is a non-profit organisation which has three distinct activities. The first is advocacy; negotiating with governments, legislators and the United Nations. Ensuring they see the positive sides of aviation that they should be encouraging and trying to prevent them seeing the aviation industry as a cash cow which can be taxed heavily. The second is the commercial team, who sell products and services e.g. the system the airlines use when checking you in to verify that you have the correct visas etc. for your destination (which is an IATA product).

The final one is Remittance and Settlement. - the collection of funds from airline ticket sales made by travel agents all over the world, which are then settled back to the relevant airline. This is a massive activity for us and we see approximately $400 billion annually being processed through our systems. That is the size of the GDP of Switzerland being collected and passed back to the airlines!

As a result of these diverse activities, each area of the business has its own culture, because the people in there are quite different and have different objectives. What I can say is that IATA is filled with experts on a wide range of topics all serving the aviation industry in different ways. It’s really quite unique globally; there’s no-one else doing what we do at this level.

What do you like about working for IATA?

When I started to find out about IATA, I realized that they’re extremely well respected in the industry. The rules and regulations we put in place really do impact the industry directly. I enjoy working for an organization that can make real, impactful changes globally and industry wide.

For example, one of the projects we are currently looking into is to do with Meteorological Data – collecting data from aircraft and relaying it back to a central hub, so that if they experience turbulence, for example, aircraft following them can be re-routed to avoid it. We are in a unique position to do this and thus increase the safety of aviation.

In addition, the organisation is very international and the business and the industry are constantly evolving, which I like a lot.

After having worked in the automotive industry for 22 years, what differences have you noticed in dealing with the finances of an Airline/Aviation company? Have there been any learning curves?

Fundamentally, they’re not so different. In both we look to maximize revenue, control costs and make wise investments with cash – so no difference there. Also, there is a cyclical nature to automotive and aviation; when economies are good people buy cars and go on holidays, when times are bad they stop doing that. The learning curve has really been about the technical aspects of the industry; how a ticket purchase works, how an airport functions, the safety and security aspects for aircraft on and off the ground…….IATA touches all of these and lots more. I’ve been here for 3 years and I’m still learning.

If you could go back and give your younger (graduate) self some career advice, what would it be?

Know what you want! Take time to think about that so that when you are in a meeting, a negotiation or having to make a decision about career options, you know what your preferred outcome is…then work towards that. I was given that advice a long time ago, it’s stood me in good stead.

I was fortunate in that I worked for a large multinational with a graduate program and fast track career opportunities. I took every opportunity that was put in front of me, because I’d said to myself early on that I wanted an international career…and it worked out well. Nowadays these programs are few and far between, thus you need to know what you want, be bold and go out and get it!

What is the best and worst experience of interviewing you have had?

I was in Helsinki setting up the Nordic hub from scratch, looking for a Purchasing Manager. I interviewed a guy who was too interested in telling me who he went to University with and who his golf club friends were, trying to impress me with politicians and lawmakers in Helsinki that I’d never heard of. He would have lasted two minutes in Nissan and the interview didn’t last much longer…..

A better experience was when I was in the UK looking to hire a Controlling Manager and received the CV of an Engineer who had become an Accountant. His CV was perfect and I hoped that he would be as good in interview. I asked him to name some Nissan products. Most people can name 3 or 4……this guy named about 20! Old ones, new ones…. he was a car enthusiast, with excellent product knowledge. The interview had started well and continued the same way. Needless to say, he got the job!

What have you found to be the biggest challenges in recruiting?

Finding good caliber candidates is not a problem – working for big, international organisations attracts good people. The trick is sifting through the huge number of applications you get (especially nowadays with LinkedIn), and picking the best of the bunch based on the CV. You hope that you’ve made a good match between their expertise with the job requirements. Finally, the key for me is the interview. Making a check on their experience and, more importantly, whether their personality will fit into the team and organisation, as well as whether they have potential to flourish.

What advice would you give to a young finance professional approaching the job market in Geneva?

There are lots of good young professionals out there with similar educations and similar experience. So, you need to differentiate yourself either professionally or privately (on your CV or in your interview). A good example is a French candidate I interviewed who had previously wanted to work in India, as he wanted to experience a completely different culture. He achieved this on his own, by getting on a plane and going to India, knocking on doors. Consequently, he found a job when he got there. This showed real strength of character, determination, drive and goal orientation. I’m not suggesting to go to India, but to do or explain something you have done that is out of the ordinary that also demonstrates something about your character.

Describe yourself in 3 words

Honest, Open and Determined.

If you could choose to have the career of a famous Artistic/Musical/Sporting celebrity, whose would it be and why?

Without a doubt, Will Carling, who captained the England rugby team in the nineties. I was still playing rugby then and he did a fantastic job with the team at that time - 3 Grand Slams, a World Cup final and wins against all major Rugby Nations. He was a good captain and deserved all the success he got through hard work and preparation. He was also very charismatic off the pitch.

What led you to pursue a career in finance?

First of all I completed my studies, both my Undergraduate degree and my MBA, in Economics and Finance, so the foundation of it was done through academia. Then the reason I continued to pursue a career in finance was that I was really lucky to always be in companies that valued finance. When you get into a finance environment, you realize from a functional point of view it is probably one of the best areas, where you are really involved in everything. You have the opportunity to positively influence growth and performance across all elements of the business. My studies are how I initially got into finance, but my experiences are really why I stayed there, as I always found it really engaging. This could be different from company to company, but I have been lucky with the ones I have worked in.

Being a sparring partner to the business head is a prerequisite for a CFO. What do you feel makes an effective sparring partner?

You have to be able to speak business, not just the natural areas of finance, but understand the competitive landscape, the product, manufacturing and the go-to market strategies. It’s not just the ability to talk about, but also to make informed decisions on, those topics. When you are in the finance function you get an enormous amount of information, data and transactions and you have to be able to see the wood through all the trees. You might have hundreds of trees, but you have to be able to stand up and tell your manager for example, ” It’s these three areas which you need to be engaged in and I’ll take care of the rest”?. You need to help focus the engagement and understanding of the leader so he/she can really push in the right areas. 
Then of course there has to be a trust. If you do not trust the business head and they do not trust you, not only financially but also in discussing people and organisational issues, then you can not be an effective sparring partner.

Lastly, I would say that it’s fundamental that as well as the business head viewing you as a strong technical finance expert, he/she needs to look at you as a strong leader. If you do all these things, but you are not looked upon as a strong leader, you can not be an effective sparring partner.

Tell me about a project or accomplishment that you consider to be particularly significant in your career?

It is more of a process that has been significant for me. First of all, I spent the majority of my early career in GE and this has really helped me to achieve many accomplishments. I was fortunate to work for a company which supported my growth and gave me opportunities to move into new financial areas where I needed development. This gave me a much deeper financial base and meant that I have the knowledge and experience to advise on a real breadth of topics.

GE always supported my career and instead of saying ” You are strong in this, so let’s grow you in that area”?, they said ‘”?You are very strong in this, perfect, now where do you have your gaps?”?  For example, I had a gap in the area of tax and so I was moved into that area. 
Of course the further into your career you are and the more senior you become the less you can do that, but my biggest accomplishment was to have that challenge and opportunity. For the first 10-15 years of my career everytime I went into a job I could generally say it was a tremendous learning curve. You need to have the personality, which means you are willing to learn quickly. GE is not a very forgiving culture, so you learn fast otherwise it does not work. For me it took me from being in accounting to going into tax, manufacturing, commercial and corporate finance, as well as integrations and a lot of other technical areas.  For me, I feel very happy that the company provided the opportunities for me, but prouder that I took those opportunities and never shied away from taking the tough jobs. You have to be in the right company culture, but also willing to step up. 
Whilst I knew that I did not want to become an expert in some of the roles I took on, these have served me well in my later career and have been some of the roles I have appreciated the most.

Now there are very few times where I am in a discussion where I can’t say that I can speak about this topic because I spent 2-3 years of my career in this area. This really framed me, the way I think and my leadership approach.

You recently joined ABB, what attracted you to the organisation?

Many things - first of all I was really engaged by the job. If the job itself does not excite you it doesn’t matter which company it is, but on the flip side if you like the job, but not the company, then it does not work either!  

There are many things that excite me specifically about ABB. Firstly, it is a true global player. It is really operating in every single angle in the world and it is really conducting itself in a very global manner. Many companies will say they are global because they have sent a few expats somewhere, but ABB is truly global in its culture and its way of conducting business. This is very fundamental for me and really excites me about ABB. 

Also, when I was about to join the company I gained a very good understanding of the leadership that I spent time interviewing with. And I was very impressed by the capability,  the strength and the diverse mindset. I also like the industry, I like what they are doing, the fact it is manufacturing and the breadth of industries we work in across ABB, but specifically throughout my division. 

Finally as a financial person it is important to me that ABB is a company that really values the financials. It is not a purely financially driven business, but it is a company that puts financial considerations in all the decisions we make and demands a lot of strengths from its finance leadership team.

ABB recently announced the acquisition of GE Industrial Solutions, what do you see as being the key advantages of this acquisition for the EP division?

First I have to say we have announced the acquisition, but the completion of the deal is not expected until the first half of 2018, so it is not a part of ABB yet. 
We believe that the integration into ABB’s Electrification Products (EP) division will result in a unique global portfolio and very comprehensive offering for North American and global customers. They will benefit from ABB’s innovative technologies and the ABB AbilityTM digital offering coupled with GE Industrial Solutions’ complementary solutions and market access.
 
In the ‘war for talent’ what do you feel are the key factors for recruiting and retaining high calibre finance professionals?

It is always a give and take situation. When you are interviewing candidates, good candidates are also interviewing you. It should be and has to be like that. For me, what is imperative to get the highest calibre talent, is that we offer continuous challenges and learning. High calibre people want to be able to come in and be challenged in what they do and learn new things. I look for candidates who are really willing to make that commitment and it is also up to us to be able to offer that. 

Secondly, that ABB offers a very diverse and open environment. I think that is important, especially for the younger talent, to work for a company which offers global opportunities within a diverse yet inclusive culture.  You always need to offer jobs where employees feel they can really drive value. Are employees able to drive change and improvements all of the time and are they allowed to challenge the status quo and make an impact? At ABB I really believe that is something that we can say is a strength that we offer. 

Finally, I think for me that I always want to be viewed as an individual in a company. Of course in ABB with over 140,000 people, or in any big organisation, the business leader can not know every person’s name.  Neither can I, in the EP division of 44,000 people, but you should interact with your teams and colleagues, by building an individual approach. I think it is important how you act as a leader. There is not one approach which works for everybody, you have to be agile and change your leadership style and approach. Different cultures and levels within an organisation demand different things. It is important for me to treat people as individuals, respect and recognise cultural differences and social structures and this is also really important to ABB.

What would be your advice to someone aspiring to be where you are now?
 
For me this ties back to the way I developed my own career. One piece of advice is definitely to take the tough job, not the one you feel comfortable with, as this means you will be underselling yourself and you will not get challenged enough. When I say tough, I am not talking about the number of hours you work; it could be a cultural angle that makes it difficult, or a functional area that you do not have much experience in. Take the job where you feel a bit excited and at the same time a bit afraid!

The other part that is very important to me is when someone has energy and passion. You can teach most things in finance and learn different functions. What you can not teach is that you as a person, when you come into work, are energised and passionate about what you are doing. If I am not passionate about what I am doing I will lose interest.

It is also important to continually look for ways to improve yourself and the job you are doing. Whatever you are doing, never come in and just treat the job as the status quo, you should always improve what the person did before you. I expect when someone takes over my role in the future they will come in and say there are a few areas which I feel Christian did not do as well in. Your responsibility is for continuous improvement while you are there, whether it is doing something simpler, faster or simply better.

The last point I believe is fundamental, to take accountability. If you don’t take ownership of your mistakes then to me that it is even more of an issue. I respect people the most when they actually stand up and say ” You know what, I made that mistake”?. Then the question is, how do you fix it? True accountability is not only taking ownership when you do a great job, but when you make mistakes. As a finance person you own your financials; the business delivers them but you are part of the business and you own your commitments. I think it is particularly important in finance, but also across the company. For me this was a career enhancer, when you recognise that you made a mistake, as long as you fix it and do not make the same mistake again!

What would you say is the most rewarding part of your role?

Fundamentally there are two things. Firstly, I get motivated and inspired in my job if I make an impact on my colleague or team member.  If someone in my team gets promoted, that is probably the most energising and rewarding part of the job. Secondly, it is when I feel I can add shareholder value to the ABB company. 

If I can do these two things, that really excites me. When I wake up in the morning I think, ” How can I improve the results that deliver shareholder value? How can I impact one of my colleagues at work?”?  Relatively simple, but this is what really energises me at work.

The manufacturing Purchasing Managers’ Index (PMI) produced by Credit Suisse and procure.ch rose to 60.9 points in July, what do you think are the major challenges that lie ahead for Switzerland’s continued growth?
Switzerland currently faces a lack of highly qualified staff despite a good dual educational system balanced with immigration and it will face even a bigger problems when the ‘baby boom’ generation retires. Probably the skill shortage will be partially compensated through digitalisation, but the other part will definitely remain a challenge. Furthermore, Switzerland should increase its productivity. Especially the domestic economy as it is less productive than some international companies. There are several small and medium sized companies that took up this challenge and are highly productive and competitive, but the majority of small and medium sized companies still needs to make this first step.

As someone who has had over 17 years’ experience working within the Swiss market-place, how have you found the Swiss market & working environment has changed over these years, and what in your opinion, have been the drivers for these changes?
Major changes have characterised the past seventeen years, the strong internationalisation transferred the more simple and repetitive jobs abroad, especially to China and other low cost countries. The shift from the commercial-industrial sector to the service sector increased the need for a highly qualified work force. To cover this need immigration shifted from a blue collar workforce to white collar, a highly qualified employee. I saw this in ABB, too. Several production units were closed and moved to Asia and foreign academic colleagues increased in number throughout the company. When the economic crises of 2007 hit, it emphasised the importance of higher efficiencies and effectivity along the entire value chain, which in turn drove the need for capable and specialised staff even further.   

How attractive do you feel that Switzerland remains as a location for international businesses?
Switzerland has an excellent educational system, is a non-bureaucratic state (founding a company is very easy), politically stable, offers great logistic connections, has no unions (as in the rest of Europe), and offers to companies good conditions and low taxes. Definitely, Switzerland is not cheap; however, the conditions offered give it excellent â € value for money”?. Furthermore, Switzerland is number one worldwide for register patents. For the reasons above mentioned, I firmly believe Switzerland is a very competitive and attractive country now, and in the future, if the country is able to solve the major issues discussed in point number one.

What are the organisations growth plans?
ABB is working on several collaborations and acquisitions in order to fill strategic gaps in the geographic, product and end-market portfolio. Industry 4.0 is clearly a goal of ABB that should not be missed. Therefore, this year, ABB acquired KEYMILE’s to strengthen digital grid portfolio and software. With the acquisition of Bernecker + Rainer Industrie-Elektronik GmbH automation the know how was increased and with the collaboration signed with Microsoft access to digitalisation has been secured.

What challenges are await your business and how do you hope to overcome them?
In Product Group Gas Insulated Switchgear in the last fifteen years, competitors have tripled and the product moved from a highly engineered product to a commodity. To overcome the challenges given by this new market situation, products must be modularised and standardised, processes simplified and high intensive labour moved to low cost countries.

What does your organisation currently do to contribute towards the corporate social responsibility?
The corporate socially responsible portrait is linked to seven major themes: operational efficiency, maximum safety, environmental protection, quality & innovation, open dialogue, skill development and responsible citizenship. ABB is working on all seven themes, although during the past five years major focus was given to health & safety and integrity.

What recruitment challenges do you face?
Finding people with a wide hands-on experience in different fields or specialists with long term experience is always a challenge.

What attributes do you look for when choosing a recruitment partner?
The recruitment partner should be very professional and personal chemistry should fit. If I like the company and the recruiters, I am confident they will find the right candidates.

When interviewing candidates at an earlier stage in their career, what common mistakes do you see and what advice would you give?
Many of the young candidates ask first about the money and not about the content and challenges of the job. We look for people with an outstanding enthusiasm for the job.

In what circumstances do you think an external recruiter can add value?
Usually recruiters add great value when you are looking for specific, not common experiences of a candidate or if you are looking for managers with a bright experience.

If you could go back and give your younger (graduate) self some career advice, what would it be?
Usually, I advise younger colleagues to make as diverse experiences as possible during their first ten years of their career. A wide experience in different fields allows an understanding of the end to end process and the company as whole. 

What makes you relax  from working in such a pressured role?
Running, I run 40-60 Km per week. Otherwise, I read books and enjoy the big art offer in Zürich.

What are your personal motivators?
An interesting and challenging job in the right environment is definitely a motivator and great fun, too.

How important was it for you to develop relationships outside of your department for career development?
Every person I worked with during my career was important for my own career development, regardless of whether he/she was within ABB or external. Colleagues in ABB, especially if working at a global level, have a huge network as I have after 17 years. So, if you are looking for somebody, feedbacks and inputs of colleagues are very important and helpful.

What would you say is the most rewarding part of your role?
Managing complex tasks and projects at a global level with very different cultures is definitely one of the most rewarding part of my role.
If you could change one thing in your career what would it be?
I would have tried more different roles to build a 360° experience. For example, sales could have been an interesting option, too. Time will tell.

Looking back through your established career, what would you identify as a personal highlight?
Certainly, it was the period in the Generator Circuit Breaker business as operations manager. The environment was great, high empowerment, with huge freedom in acting and taking decision. With these perfect conditions, I learned most about change management and managing people.  

What do you think makes a good leader in Operations Management?
A good leader should enable collaboration, reduce internal transaction, decide goal conflicts, have a disturbance mandate (create new problems for the company) and make people successful.

What advice would you give to future aspiring leaders, and why?
To a future aspiring leader I would advise that they deeply understand the five leadership principle listed in the previous point. I firmly believe extraordinary leaders are characterised by these five principles.

What would be your advice to someone aspiring to be where you are now?
My advice would be to work in the first part of their career in an operative unit and work as close as possible with their subordinates in order to understand their work and the processes they are working in. To do this later in the career and especially at a global level this will no longer  be possible.

Who was your most admired person when you were in your childhood and why?
In my childhood I admired, as many boys, my father for his joy, curiosity and deep passion for life.

Who is your most inspirational person in business and why?
David Kelly and his company IDEO were extremely inspiring for me. The systematic creativity process he developed and the way he managed IDEO gave me great ideas for my own management style.

What books / blogs are you currently reading?
Currently I’m reading two books:
” Passion running”? from Rafael Fuchsgruber and ultra-marathon runner who talks about his experience of the last ten years
” Excellent company”? a book of two German consultant about change management.

Describe yourself in 3 words
Curious, structured and perseverant.

If you could choose an Artistic/Musical/Sporting career, who would it be and why?
At age of seven I photographed my first black and white picture and afterwards I learned from my father how to develop the film and print the pictures in the dark room. I was and I am still very passionate about photography, probably I would have chosen this career path. 

Do you have any hidden talents?
If I have hidden talents, then they are very well hidden. However, as already mentioned, I am very passionate about photography. Furthermore, I like painting and in sports running. If I am talented in these hobbies I do not know, but I have a lot of fun.

*Views and opinions contained within our Executive Interviews are those of the Interviewee and not views shared by EMEA Recruitment

Having worked very much in an international arena and lived in various countries, how did the move to Switzerland come about?
Actually my previous employer was the cause for moving to Switzerland.  At the time I was working for BAT (British American Tobacco) and received the opportunity to become a Global Head of HR for one of its business units. After 3 years I have already been living in Switzerland, I was approached by MET that they were looking for a Group HR Director. I felt it was the time to move on to new challenges and accepted the position.

What advice would you offer to someone moving to Switzerland?
If you like beautiful nature, predictability, safe environment and chocolate and food which quality would be difficult to top, then Switzerland will be a country for you to live. As for a tip, I would say come for a pre-visit and look around to see and feel various places. Think about what are the key factors that are important for you to be able to select the best place for your new home where you would feel comfortable. Try to get as much information as possible from various sources; from friends you know who already live here, from publicly available information and then make your choice.

Earlier this year you left British American Tobacco after 10 years’ service to become Group HR Director at MET Group, what appealed to you about joining MET Group?
First and foremost; the people with whom I met. They were exceptional and inspirational. Additionally, the impressive growth and innovative culture of the company. All the time there are new market entries, lots of M&A activities and everyone has the freedom to bring and implement his/her own ideas. The company is also at a very interesting stage coming from a start-up to a medium-sized European company which gives a lot of opportunity to build the business for the future and a professional HR function.

MET Group has undergone huge growth and relocated their HQ’s to Switzerland, how attractive do you feel that Switzerland remains as a location for international businesses?
Switzerland is a very attractive place for international businesses and it is not only based on the ranking of the World Economic Forum on the most competitive countries in the world. My bet is that it will stay like that also in the near future. It has a strong international reputation, as well as infrastructure, good access to financial services, and the values the Swiss uphold in business life. So the country has a predictable regulatory environment which is favourable for companies as it gives reliability. It’s also very supportive from the canton side; Canton Zug particularly gives it’s best to support businesses here which eases the daily operation. There is good access to international top talents as well and it’s an attractive place for people to live. 

Further growth for Met Group is reliant on bringing in top talent, what challenges do you face when recruiting?
Growing into a major company did change life at MET. Today we have colleagues from 28 different countries, coming from a diverse set of corporate environments, so an open, inclusive company culture is self-evident. The company’s continuous growth offers several benefits. A basic principle of any growing company is that the success of somebody else will make other team members successful as well. Successful growth provides ambition and perspective.
Overall, I think we manage to attract top talent to our business, which is crucial for our further growth and successes. The company has only a ten-year history and has gone from a company of 7 people to over 500 in that time. We are competing with big brands like GE, Shell, Glencore, Axpo etc so we need to focus more and more on employer branding activities to keep up with the competition and to keep attracting the best ones.

What attributes do you look for when choosing a recruitment partner?
A recruitment partner needs to understand our business and organisational business needs. And they also need understand the whole commodity sector’s characteristics. We expect them to provide a reliable and discreet service as quickly as possible without compromising on the quality of the candidates. For me, less is more and what I mean is that I would rather see less candidates, but really high quality ones. Our ideal recruitment partner is who does a very good pre-selection and sends us only the top 2-3 candidates.

If you could give advice to an aspirational HR professional starting out in their career, what would that be?
Put most of your efforts into understanding your business and business managers, establish a good working relationship with them and turn your solutions into their needs to be able to support them in achieving their goals. Do your best every day and deliver on your promises. Be very open on your learning journey and therefore for new opportunities. If you combine a positive approach and willingness to learn then these opportunities of progression will come. This is true for every professional not just HR.

Who has inspired you the most in business and why?
Throughout my whole career I was lucky because I have been surrounded by outstanding people who reached both exceptional business results and were great people leaders. There were always role models to look up to or to turn to for advice.  At MET Group it is paired up with an unconventional approach and passion from our business managers who challenge the way that things have always been done which is really amazing and inspirational – that is inspiring me the most at the moment.

It’s an exciting time at the moment within Met Group by the sounds of it, with lots still to achieve, how do you relax outside of work?
Exercise, sleep and spending quality time with my family. If it is about exercise I try to spend time outside the office as much as possible, but going to the gym can keep me balanced too. I used to be a table tennis player too, but it’s been a while since I have participated in my last tournament. So Swiss mountains are rather my best friends nowadays lately.

*Views and opinions contained within our Executive Interviews are those of the Interviewee and not views shared by EMEA Recruitment

How did CIPS Switzerland start, how has it grown and what is its future?
 Just over 5 years ago four individual CIPS members based in Switzerland independently contacted CIPS and proposed the same idea ” a local networking branch should be started”?.  CIPS being the largest professional procurement association in the world, and already having branches in Australia, South Africa, the Middle East, Asia, etc. responded positively and provided start-up support.  Over the preceding years we’ve had some network committee changes and expansion.  It’s the committee members that make everything happen, e.g. events, frequent social media content etc.  We currently have nearly 300 subscribing members in Switzerland and a community of well over 1,000 Swiss-based purchasers.

What excites you about working voluntarily with CIPS?
 CIPS provides a find a couple of unique opportunities it’s global and it’s an association, i.e. it’s from the members for the members.  Furthermore it has non-for-profit charity status which enable a neutral, member focused platform that continually re-invests in member knowledge and member opportunities – such as networking events.

You recently were elected to represent Europe in the CIPS congress - what attracted you to the position?
 I know that there are some fledgling CIPS networks starting in a couple of European countries and others that just need a little more encouragement. As such, I’m hoping to leverage the success of the CIPS-Switzerland team journey to those countries and to provide a harmonised voice for the European region at the global CIPS congress board.

What advice would you offer to someone considering to moving to Switzerland?
Go for it…. For two key reasons: 1. it’s the supply chain capital of Europe, with a huge range of both private organisations (industry, financial, technology, FMCG, pharma, etc.) and public organisations (NGO’s, the UN, Red Cross, WTO, etc.), and 2. it is also a fantastic place to live, for both individuals and families (culture, schooling, the great outdoors, safe, stable, reliable, etc.)

As someone with many years experience within the Swiss market-place, how have you found the Swiss market & working environment has changed over these years?
When I started in Switzerland 12 years ago I found that non-Swiss international companies primarily staffed themselves with senior older employees.  Now I see the full spectrum of talent from new colleagues as graduates (many coming from the excellent internationally attractive Swiss universities) through to multi-cultural Directors who’ve lived in every continent.  This gives a truly global mix.

What was the worst / best interview experience you have had?
The strangest interview experience that I had was being told that I wasn’t going to get the job because I was too similar to the boss.  Later I was able to appreciate the courage of that decision since it was coming from someone that genuinely practiced diversity.

In what circumstances do you think an external recruiter can add value?
The profession benefits in multiple ways from recruitment organisations, I call out three examples. Firstly, when discretion is required, e.g. the hiring organisation doesn’t have an internal candidate and doesn’t want to prematurely alarm the incumbent. Secondly, when a particularly skill or market knowledge is needed, e.g. the recruiter can pre-screen the good from the average applicant. Thirdly, when there’s a need to act swiftly, e.g. a recruiter knows from its candidate base who’s immediately available and/or at short notice.

What are your personal motivators?
I’ve always enjoyed seeing things through. Whether it be the commercialisation of new patented products (in my career before purchasing) or the development and implementation of tools to help purchasing address risk or innovation opportunities.

What do you think makes a good leader in procurement?
Modern procurement professionals need a mindset that is both commercially savvy (the what) and functionally competent (the how). Procurement leaders need to not only practice that, but to coach and inspire both peers and employees in these key areas.

As your first degree was a Chemistry what would have been your second choice and why?
Actually, my first choice was ” Chemistry with Computer Science”? but my school careers advisor said that the Chemical Industry would never need computers and therefore I should choose one or the other!! How badly wrong was he!

What books / blogs are you currently reading?
I love cherry picking articles from the economist every weekend. Their writing technique and range of contemporary topics is fantastic. I am reading ” 50 Fearless Pioneers”?, about famous female scientists.  Most people, including women, could name Marie Currie - but beyond her struggle to
name more.  As an undergraduate I had the opportunity to work briefly with one, namely Dorothy Hodgkin (Nobel Laureate who unravelled the structure of insulin). My employer, Dow Chemical, has just merged with DuPont and the inventor of Kevlar was: Stephanie Kwolek.

Describe yourself in 3 words
Curious, hardworking and inclusive

*Views and opinions contained within our Executive Interviews are those of the Interviewee and not views shared by EMEA Recruitment

Based on your own experience what career advice would you provide junior candidates looking to pursue a career in finance?
I will go beyond the typical answer which is to love the profession and be passionate; if a career in finance is your genuine career choice, you should embrace the culture of adding value every single day. The first job is not a trophy for the studies, it is an opportunity that someone has given you in order to contribute to a mission and you have to prove that you really deserve this opportunity. From then on you need to show character and learn from opportunities and in order to do that it will not help to just have a 9-5 job.  You need to get involved in these difficult projects, that may look scary from the beginning, but you need to jump into the unknown and embrace change.

Follow the opportunities, we are living in a globalized world, so the opportunities may not always be in the place where you are. Be a role model when it comes to achieving and when it comes to business ethics, this is always something we have to have in mind. You bring value through cooperation, no-one can afford to work and live in a silo, so you need to take opportunities in order to cooperate with other functions and come as close as possible to the company’s customer.

Finally, this applies to everyone not just those in finance, we need to manage our careers and make sure we update and have marketable skills. Have a good professional network, that first you actively support, and you can reach out for help with your challenges and also to advance your career.

What would you say is the most rewarding part of your current role?
Having the opportunity to come to Switzerland with my family has definitely been one of the highlights!  However, moving to the role itself, this was something that was completely new for me and it took me out of my comfort zone. Untill then I was dealing with country, business and regional finance, so when I moved to this role in December 2012 I started managing entities in Switzerland and Luxembourg, including a principal and an in-house bank, with a global footprint, significant turnover and assets to manage, putting together structures to support spin-offs, dealing with cash mobilization, and trying to find efficient structures to move cash throughout the chain. Working with business leaders, taking their ideas and trying to make them compatible with the group business model, not only in Europe, but in Latin America, Asia and Africa.  All this bought new challenges, I was completely out of my comfort zone so big successes definitely helped my self-confidence. 

Having to manage and grow a team where several of my team members were points of reference in their field was a big responsibility and a great opportunity to grow my managerial skills.

My role is also chairing the Board of Directors of 5 Swiss entities. Serving a Board consisting of an EMEA Group Vice President, the Corporate Treasurer, and the Group Tax Leader has given me a valuable opportunity, getting more comfortable with higher management and managing these relationships, and I do not think this is something I would have gained in another role. In my role in Schaffhausen as a Managing Director of these companies, I have the opportunity to interact with the wider business community here, which is very international and very active. This gives me a different perspective, I get to know people here in the cantonal Government and the local authorities, and exchange ideas with other business leaders from international companies. Without this role, this would be hard to achieve.

Medtronic acquired Covidien in 2015, what have you found to be the main challenges from a finance perspective integrating into the new structure?
This project brought together two great companies, both leaders in their fields. This is the biggest purely medical devices company in the world and this acquisition gives rise to a new mission, which is to transform healthcare, so this of course is full of challenges. No-one from the two legacies had faced such a challenge, this is a once in a lifetime opportunity. 
The main challenge was to deliver on the strategic imperatives of the integration as set by the leadership. These are ” Preserve, Optimize, Accelerate, Transform”. Finance had to execute the integration that involved initiatives ranging from harmonizing policies and procedures to reshape its structure, and implement a common ERP platform while the service level to the business should stay at the same high level that both companies had. The cornerstone for the success was the engagement of the finance teams, which allowed them to do the extra miles this demanding project required. The focus of the leadership was to bring the 2 legacy teams together to build the rapport that would ensure high level of cooperation, and this helped us guiding our teams to embrace the change.

Medtronic’s long-standing mission statement has helped as a real motivating factor. This has stood since the 1950’s and the statement is to ” alleviate pain, restore health and extend life”. This was something that really motivated people and gave them a sense of purpose to the work they were doing. Having this sense of purpose and involvement in a historical project has helped to deliver the project without too much disruption.  The acquisition took place in January 2015 and by June 2016 we went live with the new ERP, we had consolidated the commercial entities in the countries and we had integrated the supply chain.

How attractive do you feel Switzerland remains as a location for multi-national businesses?
This is the one million dollar question! I want to start by saying that I am very impressed by how business friendly Switzerland is, having worked in difficult environments in the past, such as emerging markets like Eastern Europe & Middle East. It is amazing how supportive the local authorities are. The political and economic stability of the country and the transparent regulatory framework are indeed all aspects that attract international companies, but also talent. Looking at Schaffhausen for example, I consider it as an ideal place to manage your business from and enjoy a very supportive network. 

Like the rest of the world, Switzerland is coping with a huge amount of change at the moment. Switzerland has a modus operandi when it comes to multi-national companies and in the past this has been challenged. I think that multi-national businesses contribute a lot to the Swiss economy by among others, creating high quality jobs, investing in trainning that improve skills, and bringing business to local players. Obviously we are currenly in the middle of a transformation and the level of uncertainty looks higher than usual, at least for the Swiss standards. Multinational businesses are modelling how the future will look, balancing cost and benefits from operating here in the light of local (Swiss tax reform) and global (BEPS) initiatives. Everyone right now is looking at what we call the ‘value chain analysis’, reviewing the whole business model and where activities are located considering also the vast opportunities digitalization brings. Maybe we will see a change of what activities are in Switzerland, but overall it will still be a reference point for multinational headquarter activities.

The Swiss are very pragmatic in the way they approach things so I am confident that Switzerland will implement all those policies that will maintain its attractiveness.I think the key here is to always remember that we can only move forward otherwise we will go backwards. Standing still is not an option.

 
What recruitment challenges do you face in the business?
I am managing a knowledge-based organisation in a fast paced environment, so people are a key asset. It is an international environment where we cooperate on a global basis with colleagues and customers. Looking at the requirements and the profile of the people that are excelling in the company, I think this already gives an indication of what the recruitment challenges are. When it comes to recruitment it is about ” attitude”, The candidates’ attitude towards change and cooperation. Many times I am coming across candidates who are great from a technical point of view, fully competent accountants, but when it comes to coping with changes, ambiguity, or building rapport with someone who is not in the same building, then you see challenges. This is something you can not always identify in an interview process.

At the same time, this is also an organisation that is changing, having 27 nationalities in the same building means these are people that have left their country because they are career minded, so they want to grow and they will not compromise with a routine. They want to acquire skills and knowledge and take the next step in their careers, so we need to recruit people who can step in and be up to the challenge. Obviously we put a lot of focus on growing people from within, but it is also good to have new ideas and new blood coming in to the organisation. Language skills can also be a challenge, particularly as we grow in a lot of emerging markets and those languages are not always so easy to find. What is critical in this case is to be able to work with competent recruiters that are able to first spend time understanding the company culture and the needs of the hiring manager. What I definitely can not afford is to work with a recruiter that just has a pool of CV’s and only the job description. We consider the recruiter as someone that we work with and is part of the culture of the company and has good relationships with the hiring managers to understand what is really required. Sometimes it is difficult for the hiring manager to describe what is required, which is why it is important that the recruiter has invested time to get behind the scenes.

What advice would you give to future aspiring leaders, and why?
You become a leader because you want to and nobody is forcing you to do so. Being a leader is hard, but at the same time rewarding and not just financially. Becoming a leader, it is your own responsibility and you need to keep this in mind when you are dealing with crazy hours, difficult bosses, demotivated employees, unrealistic targets, unrealistic deadlines, acquisitions, integrations etc. To define some key features I would start with execution and delivering results. Just being a great people person, communication and producing great PowerPoint slides only will not get you far. You need to be able to put plans in action, execute them and make decisions at the right time. The right time is not necessarily when you are sure about the decision but when the decision is needed. You may make a decision and at the back of your mind you are still questioning ‘is this the right decision or not’, but you need to feel comfortable doing this on a daily basis.

You also need to be a role model, for you team and for your peers. People will act the way you are acting, so you need to give guidance and behave the way you would like your team to behave. Managing is managing 360 degrees, so you have to manage your team, your peers, other functions, your bosses expectations and as this is the daily routine you need to be comfortable with it.

When it comes to people, which can make or break you, you need to hire the best, in fact they should be better than you! Then you need to fight for them so that they have the better tools, the better environment and conditions. Finally, you need to have a network around you, both inside and outside your company that can help you with challenges. You can reach out to them for their opinions which can help you in the decision-making process. Being a leader is a way of living, it is no longer just a job so you need family and friends that are supporting you, which will allow you to focus on leading your team. I like a statement that Jack Welch (General Electric former CEO) once made and I consider the epitome of the leader ” Before becoming a leader it is all about growing yourself, but once you become a leader it is all about growing others”, It is not anymore about only yourself so you need to have a general interest in people to be an effective leader.

As someone who leads a large team, what do you feel are the key attributes for an effective people manager?
Picking up from the last question you need to have a genuine interest in people. Your team is a key factor in your own success. You need to be a role model when it comes to decision making and be a high achiever yourself before asking others to become high achievers. You need to communicate the mission and the strategy continously and clearly, then empower your team to make decisions and support them. At the end of the day we need to manage our people to get things done and to contribute to a company mission by having our teams aligned with that. Provide clear and constructive feedback continuously and at the same time celebrate successes as much as possible. 

Saying thank you is really important, it shows that you are taking an interest in your people.  You need to be empathetic and set realistic yet challenging targets. You need to be available, have your eyes and your ears open to your team and spend time with them. I personally spend a lot of time in their work space, I will organise meetings in their offices or at their desks instead of asking them to come to my office to get a feel for how things are working there. This gives me a better sense of what is going on.

Who is your most inspirational person in business and why?
This is a great and hard to answer question. There are so many business leaders that you can gain inspiration from. For example, Henry Ford, Steve Jobs and Mark Zuckerberg created new industries or new approaches to existing markets. I admire leaders like Jack Ma (founder of Ali Baba) who went through very difficult times before he became who he is. Thinking about this recent Medtronic acquisition, the Medtronic co- founder Earl Bakken is retired now and living in Hawaii, but back in 1950’s this guy gave birth to a new industry of, medical technology by creating Medtronic. He established an inspiring mission statement that is there since the 50’s, and he put this together when the company was about to go bankrupt. So before he went to the banks with business plans etc. he put down a mission of what he wanted to achieve and even today when it comes to new acquisitions or projects the first question every board has to answer is ‘is this in line with the mission’ and if there is not a clear ‘yes’ then it will not go anywhere. I was really impressed when I looked into this, so I will add Earl to the list of people who give me inspiration. Even our current CEO, Omar Ishrak said that one of the reasons why he joined the company is because he was inspired by this mission statement. This is the first time I have come across where a mission statement has had such an impact on people.

*Views and opinions contained within our Executive Interviews are those of the Interviewee and NOT views shared by EMEA Recruitment.